:root{--ink:#182633;--muted:#758390;--line:#e7ecef;--paper:#fff;--canvas:#f5f7f8;--navy:#142c3d;--blue:#3d82f6;--green:#2aa776;--yellow:#e2a72e;--red:#db6a65;--shadow:0 12px 32px rgba(28,51,66,.06)}*{box-sizing:border-box}body{margin:0;background:var(--canvas);color:var(--ink);font:14px/1.5 -apple-system,BlinkMacSystemFont,"PingFang SC","Microsoft YaHei",sans-serif}button,input,textarea{font:inherit}button{border:0;cursor:pointer}.app-shell{display:flex;min-height:100vh}.sidebar{width:244px;background:var(--navy);color:#d6e1e6;padding:26px 16px 18px;display:flex;flex-direction:column}.brand{display:flex;align-items:center;gap:11px;padding:0 12px 30px;color:#fff}.brand-mark{width:34px;height:34px;border-radius:10px;background:#65d8b5;color:#102c3b;display:grid;place-items:center;font-weight:800;font-size:18px}.brand strong{display:block;font-size:19px;letter-spacing:1px}.brand span{display:block;color:#87a3ad;font-size:11px;margin-top:1px}.workspace-chip{height:40px;border:1px solid #2b4958;background:#1b3849;border-radius:7px;padding:0 11px;display:flex;align-items:center;gap:8px;font-size:12px;margin:0 2px 28px}.status-dot{width:7px;height:7px;background:#51d4a4;border-radius:50%;display:inline-block;box-shadow:0 0 0 3px rgba(81,212,164,.12)}.chevron{margin-left:auto;color:#7f9aa4;font-size:16px}.nav-list{display:grid;gap:6px}.nav-item{height:44px;border-radius:7px;padding:0 13px;display:flex;align-items:center;gap:12px;color:#a7bac1;background:transparent;text-align:left}.nav-item:hover,.nav-item.active{background:#29495a;color:#fff}.nav-item.active{box-shadow:inset 3px 0 #66d7b5}.nav-icon{width:18px;text-align:center;font-size:18px;color:#77a0aa}.active .nav-icon{color:#6be1bc}.sidebar-bottom{margin-top:auto}.voice-card{display:flex;align-items:center;gap:9px;border-top:1px solid #2c4755;border-bottom:1px solid #2c4755;padding:16px 7px;margin-bottom:12px}.voice-avatar,.profile-avatar{width:30px;height:30px;border-radius:50%;display:grid;place-items:center;background:#e1f5ef;color:#267c69;font-weight:700}.voice-card span,.voice-card strong,.profile span,.profile strong{display:block}.voice-card span,.profile span{font-size:11px;color:#829da5}.voice-card strong{font-size:12px;color:#dbe8e9;margin-top:2px}.verified{margin-left:auto;color:#67dab6;font-size:16px}.settings{margin-bottom:12px}.profile{border-top:1px solid #2c4755;padding:18px 7px 0;display:flex;align-items:center;gap:9px}.profile strong{font-size:12px;color:#e7eff0}.main-content{flex:1;min-width:0}.topbar{height:112px;background:#fff;border-bottom:1px solid var(--line);padding:0 42px;display:flex;align-items:center;justify-content:space-between}.eyebrow{margin:0 0 5px;color:#9ba8ae;font-size:12px}.topbar h1{margin:0;font-size:24px;line-height:1.2;letter-spacing:-.3px}.top-actions{display:flex;align-items:center;gap:20px}.connection{font-size:12px;color:#64817a;display:flex;align-items:center;gap:8px}.icon-button{position:relative;width:34px;height:34px;background:transparent;color:#77878e;font-size:21px}.notification-dot{position:absolute;right:5px;top:5px;width:5px;height:5px;background:#ea7a62;border-radius:50%}.primary-button,.secondary-button{height:38px;border-radius:6px;padding:0 16px;font-weight:600}.primary-button{background:#3b7ff0;color:#fff;box-shadow:0 5px 12px rgba(59,127,240,.2)}.primary-button:hover{background:#2d6fe0}.content-area{padding:28px 42px 46px;max-width:1440px}.notice{height:43px;border:1px solid #d7e8e7;background:#edf8f5;border-radius:6px;display:flex;align-items:center;padding:0 13px;color:#557a73;font-size:12px}.notice-icon{width:17px;height:17px;border-radius:50%;background:#5fc0a5;color:#fff;display:grid;place-items:center;margin-right:9px;font-weight:700}.notice-close{margin-left:auto;background:none;color:#8ba59f;font-size:18px}.metric-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:16px;margin:20px 0}.metric-card,.panel{background:var(--paper);border:1px solid var(--line);border-radius:8px;box-shadow:var(--shadow)}.metric-card{padding:18px 20px}.metric-head{display:flex;align-items:center;justify-content:space-between;color:#7c8a91;font-size:12px}.metric-icon{width:27px;height:27px;border-radius:7px;display:grid;place-items:center;font-size:17px}.metric-icon.blue{background:#eef4ff;color:#5189e9}.metric-icon.teal{background:#e9f8f5;color:#42aa96}.metric-icon.green{background:#e9f7ee;color:#43ad79}.metric-icon.orange{background:#fff5e7;color:#e0a045}.metric-value{margin-top:11px;font-size:29px;font-weight:700;letter-spacing:.5px}.metric-value small{font-size:12px;font-weight:400;color:#7d8c93;margin-left:2px}.metric-foot{margin-top:5px;color:#a3adb1;font-size:11px}.positive{color:#2da37e}.warning{color:#d99737}.main-grid{display:grid;grid-template-columns:1.55fr 1fr;gap:16px;margin-bottom:16px}.panel{padding:22px 24px}.panel-header{display:flex;justify-content:space-between;align-items:flex-start}.panel-header h2{font-size:16px;margin:0;font-weight:700}.panel-header p{font-size:12px;color:#9aa6ab;margin:5px 0 0}.text-button{background:none;color:#4e83d5;font-size:12px;padding:2px 0}.text-button span{font-size:17px;margin-left:4px}.more-button{background:none;color:#9aa8ac;letter-spacing:2px}.progress-row{display:flex;align-items:center;gap:34px;padding:23px 0 7px}.progress-circle{width:130px;height:130px;border-radius:50%;background:conic-gradient(#4bbc91 0 60%,#ebf0ed 60% 100%);display:grid;place-items:center;position:relative;flex:0 0 130px}.progress-circle:before{content:"";position:absolute;width:102px;height:102px;border-radius:50%;background:#fff}.progress-circle strong,.progress-circle span{position:relative;display:block;text-align:center}.progress-circle strong{font-size:29px;line-height:1}.progress-circle strong small{font-size:13px}.progress-circle span{font-size:11px;color:#95a29f;margin-top:4px}.progress-details{flex:1}.progress-line{display:flex;justify-content:space-between;color:#7e8b91;font-size:12px}.progress-line strong{color:#30464f}.bar{height:8px;background:#edf2f0;border-radius:10px;margin:10px 0 9px;overflow:hidden}.bar span{display:block;height:100%;background:#4bbc91;border-radius:10px}.legend{display:flex;gap:16px;color:#89969a;font-size:11px}.dot{width:7px;height:7px;display:inline-block;border-radius:50%;margin-right:6px}.green-dot{background:#4bbc91}.gray-dot{background:#c8d0d1}.yellow-dot{background:#e4b14a}.red-dot{background:#dd756e}.mini-stats{display:grid;grid-template-columns:repeat(4,1fr);gap:10px;margin-top:25px;border-top:1px solid #f0f2f2;padding-top:17px}.mini-stats strong,.mini-stats span{display:block}.mini-stats strong{font-size:19px}.mini-stats span{font-size:11px;color:#9da8ac;margin-top:2px}.donut-wrap{display:flex;align-items:center;gap:30px;padding:25px 3px 9px}.donut{width:142px;height:142px;border-radius:50%;background:conic-gradient(#4bbc91 0 41.7%,#e6b54b 41.7% 66.7%,#dc756e 66.7% 83.4%,#cbd3d4 83.4%);position:relative;display:grid;place-items:center;flex:0 0 142px}.donut:before{content:"";position:absolute;width:102px;height:102px;border-radius:50%;background:#fff}.donut-center{position:relative;text-align:center}.donut-center strong,.donut-center span{display:block}.donut-center strong{font-size:28px}.donut-center span{font-size:11px;color:#9aa7aa}.intent-list{flex:1;display:grid;gap:13px}.intent-list div{display:flex;justify-content:space-between;align-items:center;font-size:12px}.intent-list span{color:#78868b}.intent-list strong{font-size:14px}.intent-list small{font-size:10px;color:#a4afb2;font-weight:400;margin-left:4px}.customer-panel{padding-bottom:0}.table-tools{display:flex;align-items:center;justify-content:space-between;margin:19px 0 10px}.search-box{height:34px;width:220px;border:1px solid var(--line);border-radius:5px;display:flex;align-items:center;padding:0 10px;color:#9ca9ae;gap:7px}.search-box input{border:0;outline:0;width:100%;color:var(--ink);font-size:12px}.filter-group{display:flex;gap:5px}.filter{background:transparent;color:#89959a;padding:6px 10px;border-radius:5px;font-size:12px}.filter.active{background:#eef4ff;color:#3e7ee5}.filter span{margin-left:3px;color:#a7b1b4}.table-wrap{overflow:auto;margin:0 -24px}.table-wrap table{width:100%;border-collapse:collapse;min-width:780px}th{font-size:11px;color:#9da7aa;font-weight:500;text-align:left;background:#fafbfb;padding:11px 24px;border-top:1px solid #f1f3f3;border-bottom:1px solid #f1f3f3}td{padding:14px 24px;border-bottom:1px solid #f0f2f2;font-size:12px;color:#63727a;vertical-align:middle}tbody tr:hover{background:#fbfdfd}.customer-name{display:flex;align-items:center;gap:9px;color:#2c414c;font-weight:600}.customer-avatar{width:27px;height:27px;border-radius:50%;background:#e9f2ff;color:#5885c8;display:grid;place-items:center;font-size:11px}.customer-name small{display:block;color:#a7b1b4;font-weight:400;margin-top:1px}.tag{display:inline-flex;align-items:center;border-radius:4px;padding:4px 7px;font-size:11px}.tag.green{background:#eaf8f1;color:#29946b}.tag.yellow{background:#fff7e8;color:#c78a2b}.tag.red{background:#fff0ef;color:#c76661}.follow-button{background:transparent;color:#4e82d4;font-size:12px}.more-row{color:#a6b0b2;font-size:17px;letter-spacing:2px}.toast{position:fixed;bottom:26px;left:50%;transform:translate(-50%,20px);background:#173849;color:#fff;padding:10px 18px;border-radius:6px;font-size:12px;opacity:0;pointer-events:none;transition:.2s;z-index:5}.toast.show{opacity:1;transform:translate(-50%,0)}.modal-backdrop{position:fixed;inset:0;background:rgba(14,31,42,.42);display:none;align-items:center;justify-content:center;z-index:4}.modal-backdrop.open{display:flex}.modal{position:relative;background:#fff;width:min(520px,calc(100% - 32px));border-radius:10px;padding:28px;box-shadow:0 24px 80px rgba(14,31,42,.2)}.modal-close{position:absolute;right:18px;top:15px;background:none;color:#91a0a5;font-size:22px}.modal-kicker{font-size:11px;color:#4b85dc;margin-bottom:5px}.modal h2{margin:0;font-size:21px}.modal-copy{color:#8b999e;font-size:12px;margin:8px 0 20px}.modal label{display:block;font-size:12px;color:#596b73;margin-top:15px}.modal input,.modal textarea{display:block;width:100%;margin-top:7px;border:1px solid var(--line);border-radius:5px;padding:10px;outline:0;color:var(--ink);resize:vertical}.modal textarea{min-height:76px}.upload-box{margin-top:7px;border:1px dashed #bdd2ef;border-radius:6px;background:#f7faff;padding:14px;color:#4d86dc}.upload-box span{display:block;color:#9aa9b0;font-size:11px;margin-top:3px}.modal-actions{display:flex;justify-content:flex-end;gap:10px;margin-top:24px}.secondary-button{background:#f1f4f5;color:#6f7e84}.secondary-button:hover{background:#e7edef}@media(max-width:980px){.sidebar{width:200px}.topbar,.content-area{padding-left:24px;padding-right:24px}.main-grid{grid-template-columns:1fr}.metric-grid{grid-template-columns:repeat(2,1fr)}}@media(max-width:680px){.sidebar{width:62px;padding:18px 9px}.brand{padding:0 5px 24px}.brand>div:last-child,.workspace-chip,.nav-item{font-size:0}.brand-mark{width:38px;height:38px}.nav-item{justify-content:center;padding:0}.nav-icon{font-size:18px}.voice-card{justify-content:center}.voice-card>div:not(.voice-avatar),.verified,.sidebar .profile>div:not(.profile-avatar),.profile .chevron{display:none}.profile{justify-content:center}.topbar{height:auto;min-height:100px;padding:20px 16px;align-items:flex-start;gap:10px}.topbar h1{font-size:19px}.connection{display:none}.top-actions{gap:6px}.top-actions .primary-button{font-size:12px;padding:0 9px}.content-area{padding:16px}.notice{height:auto;padding:10px;font-size:11px;align-items:flex-start}.notice-icon{flex:0 0 auto;margin-top:1px}.metric-grid{gap:9px;margin:12px 0}.metric-card{padding:13px}.metric-value{font-size:23px}.metric-head{font-size:11px}.metric-foot{font-size:10px}.panel{padding:17px 15px}.progress-row{gap:16px}.progress-circle{width:98px;height:98px;flex-basis:98px}.progress-circle:before{width:76px;height:76px}.progress-circle strong{font-size:22px}.mini-stats{gap:5px}.donut-wrap{gap:16px}.donut{width:110px;height:110px;flex-basis:110px}.donut:before{width:78px;height:78px}.donut-center strong{font-size:23px}.intent-list{gap:9px}.table-tools{display:block}.filter-group{overflow:auto;margin-top:8px}.filter{white-space:nowrap}.search-box{width:100%}.table-wrap{margin:0 -15px}.table-wrap table{min-width:760px}th,td{padding-left:15px;padding-right:15px}}